Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization.

Adding a CRM to your sales process makes it easier to determine which leads have the highest potential value and should be prioritized as such.

Modern CRMs are more than contact databases. They act as the central command center for franchise development. Automated ...

We explore the CRM process from start to finish, outlining eight steps to take when considering a CRM for your business.

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support ...

A sales process can be defined as a systematic, repeatable sequence of actions that drive customer interactions and, ideally, optimize both sales execution and expected business outcomes. CRM is the ...

Customer relationship management (CRM) is essential to keeping patients actively connected with your healthcare organization.

Tech experts provide their tips on how to effectively implement automation into your customer relationship management (CRM) process ...